WHOLESALE POLICY

 

Please note that our products are offered at wholesale cost to retailers with a valid ABN for the purpose of resale only. Generally, our wholesale products are priced 50% below our SRP (Suggested Retail Price). Due to the immense savings, we have certain criteria that must be met in order to open a wholesale account: 

You must complete a wholesale account application, providing your ABN, Business Name and Address .
Wholsale products must be bought by SPQ (standard pack quantities) per product type.
Your store must meet the standards of the Dermal brand and not dilute the image we promise to uphold for our wholesale customers.
Accounts will be reviewed annually. We reserve the right to cancel an account if The Skin Store’s goods are not being well maintained, stocked in suitable temperatures, displayed well, kept in good hygiene (sample/tester products replaced as needed) or if the account changes ownership. Duplication or adulteration of products or packaging or falsely representing products as your own is strictly prohibited. We reserve the right to limit or discontinue the selling of our products to parties with sales and distribution strategies not compatible to those of The Skin Store.


Order Fulfillment: Fulfillment can take up to 20 days depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 5 days unless expedited shipping is selected. Back-ordered items can take up to 8-10 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply.

Shipping & Handling: The shipping charges quoted in your order are based on the total weight of the products chosen via Australia Post. All orders will have Delivery Confirmation added. Orders shipped via Australia Post will require mandatory insurance based on the wholesale value of the order. If you would like expedited shipping, please notify us when you place your order. If you would like us to use your shipping account, please include all necessary account information on the shipping page. Our orders are fulfilled on an automated system and therefore we are unable to edit them once they have been placed, so please be sure to review your shipping selection before placing your order. The Skin Store reserves the right to refuse any order felt to be fraudulent.

Wholesale Payments: Orders must be paid for in full in Australian currency prior to shipment. At this time, we do not offer Net 30. We accept Visa, Mastercard, and Bank Transfer. Credit Card charges will appear on your statement as THESKINSTOR. 

Wholesale Returns & Restocking Fees: We stand behind our products and want to maintain a great relationship with our retailers. All retail orders come with a 30 day money back guarantee. Items must be in resalable condition. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable, and a 20% re-stocking fee will be deducted from the re-fund.

Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to The Skin Store within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through Delivery Confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.

Canceling/Changing Your Order: Due to our efficient fulfillment, we move pretty quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.

Privacy Policy: We hate spam as much as you do, and will never share your information with anyone. It is for our eyes only. Subscription to our newsletter is not automatic and must be registered for by you. The only automatic subscription is for our resellers who will be added to a reseller list to be notified of any important changes in policies, line sheets updates, and things of similar important nature that directly effect your account and sales. Sensitive information entered online is encrypted and transmitted using Secure Socket Layers. 

Minimum Advertised Price Policy (MAP): The MAP policy applies to all The Skin Store products. Our minimum advertised price for The Skin Store products is 85% of the Suggested Retail Price (SRP), which is a 15% discount off of SRP. Resellers may offer products on promotion at a lower advertised discount only with written permission from The Skin Store. The MAP policy may be adjusted by The Skin Store at its sole discretion. The MAP policy applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual customer within the reseller’s retail location or over the phone. The Skin Store resellers are free to sell MAP products at any price they choose. This MAP policy does not in any way limit the ability of any dealer to advertise generic phrases such as that they “have the lowest prices” or “will meet or beat any competitor’s prices,” or similar phrases so long as the price advertised or listed is not below the MAP. To protect our resellers from unfair competition and to maintain the brand’s image, The Skin Store will regularly review all reseller commerce sites and conduct in-depth web searches to ensure consistent adherence to this policy. In cases of violation of this MAP policy, resellers will be allowed 24 hours to bring all advertising into compliance. Warnings and written notices will not be provided. Failure to comply immediately will result in discontinued shipments and possible account termination. The Skin Store reserves the right to cancel or limit the sale of its products to parties whose sales and distribution strategies are incompatible with those of The Skin Store.

Internet Retailer Requirements: Resellers must have privacy and customer service policies, as well as overall business ethics that are compatible with those of The Skin Store. It is crucial that the The Skin Store name represents a reputable and trusted brand. All internet resellers must have a web address of their own to sell The Skin Store products. You cannot sell products through any online auction site such as eBay unless the starting price or Buy it Now price is above the MAP.  Once approved, we will send product photography free of charge for use on your website in order to maintain a consistent presentation of the brand. All The Skin Store material, including text from our website, ads, catalog, and other written documentation, may be used only with the express written consent of The Skin Store. The presentation of the The Skin Store line on your site must clearly differentiate from The Skin Store company websites and must not confuse a “reasonable consumer”. The Skin Store will review your website prior to setting up an account and reserves the right to refuse sales at its discretion. The Skin Store will also review your site periodically to ensure ongoing compliance with this policy.

By creating a wholesale account, you are stating that you understand and adhere to all policies set forth above.